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Sources of information, advice and support

phone on phone

  • Family Lives (previously Parentline Plus) 0808 800 2222 - gives support and advice for parents on any aspect of parenting and family life, including bullying.
  • Contact has a helpline for families with disabled children - they can give advice on bullying issues. You can contact them on 0808 808 3555 and visit their website for more information
  • The Child Exploitation and Online Protection Centre (CEOP) Provides help and advice on cyberbullying, the Centre maintains a website called Think U Know for children and young people, and parents and carers about staying safe online.
  • Internet Matters Provides regularly refreshed content to support parents and carers with all aspects of e-safety. Includes lots of advice on technology that can help you to protect your child online and helpful content relating to cyberbullying.
  • Kidscape Provide workshops for children that need support with bullying issues as well as a helpline for parents and carers
  • NSPCC and O2 have a free online safety helpline for parents and carers - 0808 8005002 
  • Ofsted Parent View website This website has an online questionnaire that allows parents and carers to give their views on their child's school at any time of the year. The questionnaire asks for parents for their opinion on 12 aspects of their child's school, from the quality of teaching, to dealing with bullying and poor behaviour, with a final question as to whether or not they would recommend the school to other parents.
  • Red Balloon Learner Centres Red Balloon provide intensive, full-time education for children aged between 9 and 18 who feel unable to return to school because they have been severely bullied. There are Red Balloon Centres all over England, and they also have a programme of online support.
  • Welldoing is an independent, UK-wide directory of therapists and counsellors who are all members of reputable professional organisations. There is a seperate search function for children and adolescents in need of therapists and counsellors. It also supplies information and advice in the areas of mental health, wellbeing and development. 
  • Counselling Directory provides a huge support network of counsellors, enabling visitors to find a counsellor close to them and appropriate for their needs.
  • Stop It Now. Confidential helpline about child sexual exploitation
  • YoungMinds parent helpline:
  • PACE (Parents Against Child Exploitation) have a parent helpline that can provide advice about online safety
  • Report Harmful Content Online (provided by the UK Safer Internet Centre and South West Grid for Learning) have a website which has support about reporting content: